In the Reservations section, you can see all current and future reservations, along with any reservations that ended in the past 90 days. You can click on a reservation to go to the its page, where you can see information about it and edit it.

Each reservation's page has the reservation number and renter’s name at the top and three sections: Details, Invoices, and Price Changes.

Details

• Spot: You can click the spot to go to the spot’s Details page.

• From: The start date and time.

• Until: The end date and time.

  • For flexible reservations, this will say “No end date” until one is set.

• Renter: The renter’s name. You can click this to go to their profile.

• Guest: What guest (if any) the renter added to the reservation. If the guest is another resident with a Parkade account, you can click this to view their profile. If they aren’t, you can’t click it.

• Vehicle: What vehicle (if any) the renter or guest selected for the reservation.

• Host: The spot owner. Typically, this will be the name of the property, but when a renter hosts their spot (subleasing it to others), the renter’s name will be here.

• Created: When the reservation was created. This won’t always match the reservation start time because members can create reservations in advance.

• Cancelable: Shows if a reservation can be canceled by the renter or not.

• Ruleset applied: The ruleset on the renter’s account.

Invoices

• Clicking the three-dot icon to the left of an invoice gives you two options: View and Refund.

  • View: Shows you the invoice with line items (monthly parking fee, credit/debit fee, etc.), the type of payment method, and the last four digits of the payment method.

  • Refund: Allows you to create a refund for the charge (see below for details).

• Each invoice line item shows when an invoice was billed from and to.

  • For a short-term reservation, this is the start and end date.

  • For a reservation over 45 days, there’s an invoice for each monthly period, which goes from and to the same date in subsequent months.

    • For example, if a flexible monthly reservation started January 5 at 3 p.m., the first invoice will be from January 5 at 3 p.m. until February 5 at 3 p.m.

  • Once a reservation over 45 days has an end date, the final invoice is until that end date.

• Status

  • Pending: The charge has not been created yet.

  • Processing: The charge was created and is being processed.

  • Paid: The charge was successfully processed.

  • Failed: The charge failed.

  • Pending refund: A refund will be automatically initiated once the initial charge finishes processing.

  • Refunded: A full refund was created for the charge.

  • Partially refunded: A partial refund was created for the charge.

• Total shows the total for an invoice.

Price Changes

• Shows any price changes set for the reservation, and allows you to add price changes for it (see below for details).