The Members section is where you can create, view, and edit all past, pending, and present accounts associated with the lot you’re viewing.

You can see and edit an account’s details, view and create fees, view accounts’ reservations and rented spots, and add and edit vehicles.

Three-dot icon next to member’s name

• Provides options to:

  • View the member’s account.

  • Edit the member’s account

  • Add a vehicle to their account.

  • Approve the member (only for Pending accounts).

  • Delete the member.

  • Reject the member (only for Pending accounts).

  • Ban the member.

Name

• The member’s name. Click it to view their profile page.

Phone

• The member’s phone number. This is the number they need to use to log into the Parkade app, and it must be able to receive text messages.

Email

• The member’s email address.

Role

• Member: The role any renter should have.

• Owner: Can view and edit everything related to the lot, including the lot’s bank account information.

• Admin: Can view and edit almost everything; cannot view and edit the lot’s bank account information. Most lot staff accounts should have this role.

Group

• The group, if any, the member is a part of.

Connection

• What the member entered on their account to say how they are connected to the lot.

Joined

• How the account was created.

• Invited: They were sent an invitation link through the Invite option in the dashboard or by email or text. Or, the account was manually created by an admin.

• Organic: They created their account without an invitation link, and selected the lot when creating their account.

• Unknown: The account was created as part of a bulk account creation process, or some other way not listed.

Spots

• Any spots the member is currently renting.

Vehicles

• All vehicles on the member’s account.

Status

• Active: User has access to the lot.

• Banned: User doesn’t have access to the lot. They can’t join or request to join again.

• Deleted: User doesn’t have access to the lot. They can join or request to join again.

• Pending: User requested to join the lot and is waiting for an admin to approve or reject.

• Rejected: User requested to join the lot and was rejected. They can request again.

Using App?

• A checkmark means the member has logged into the app. An X means they haven’t.

A member’s profile page has sections for Details, Fines, Reservations, Spots, and Vehicles.

• Shows all the same information from the main Members section table, except for spots and vehicles.

• To edit an account, click the three-dot icon in the upper right (on any section of the profile page), and click Edit.

• The table shows when a penalty fee was issued, the problem ID number associated with the fee (if any), the amount of the fee, and any notes (if added).

• If a fee is $0, it was likely refunded.

• To issue a fee to a member:

  • Click Fine in the upper right.

  • Enter the fee amount.

  • Enter the problem ID number of the problem report that led to the fee (if any).

  • Add a note, if appropriate, to explain what the fee is for. The member will not see this note.

• You may see various error messages when trying to issue a fee.

  • If an error message says, “An unexpected error occurred while communicating with our payment processor,” that likely means the member’s default payment method couldn’t be successfully charged (it may be a closed card, or some other issue).

  • Other error messages are self-explanatory, such as ones that will state the member has no payment methods on their account.

The two tables on this page show all past and current reservations the member had as a renter (reservations they made for themselves) and as a host (reservations others made for spots the member made available for rent).

Three-dot icon

• Provides options to view, edit, and cancel the reservation, and to view invoices for the reservation. These options take you to the Reservations page (see the Reservations page more about viewing and editing reservations).

Status

• Active: The member either created the reservation or accepted a reservation created for them. This is the status for both reservations currently happening and reservations that ended on a set end date.

• Canceled: A reservation that was canceled before it started, or was canceled at any time by an admin.

• Expired: The reservation was made by an admin for the member, it has an initial cost, and the member did not accept the reservation in the app within five days of it being made.

• Pending: The reservation was made by an admin for the member, it has an initial cost, the member did not accept the reservation in the app yet, and it’s still in the five-day period after the reservation was made.

From

• The start date and time of the reservation. If this is a recurring reservation, that is also the monthly date and time the reservation will recur and the member will be charged.

Until

• The end date and time of the reservation. If it’s a flexible reservation, there won’t be an end date until the renter sets one.

Renter, Phone, Email

• The reservation renter, their phone, and their email address.

Spot

• The spot the reservation is for.

Recurring?

• If it’s a monthly recurring reservation, a checkmark. If it’s not, an X.

Price

• The full price of the reservation for non-recurring reservations, or the monthly price for recurring reservations.

Sublease

• If the reservation is a sublease of a spot someone else has a reservation for, a checkmark. If not, an X.

Vehicle, Plate #

• The vehicle and license plate number for the vehicle associated with the reservation.

Group, Connection

• The group (if any) on the member’s account, and any connection to the lot they entered on their account.

The table shows spots currently occupied by the member:

• Spots the member reserved and selected that they (rather than a guest) are parking in the spot.

• Spots the member is a guest on.

If a member created a reservation for a spot, but added a guest to the spot and selected that the guest is parking in the spot, that spot will not be listed in this table.

Everything in the table is what you’ll see in the Spots section of the dashboard (see the Spots page for full details).

The table shows all vehicles the member currently has on their account. It doesn’t show vehicles the member added and later deleted.

Everything in the table is what you’ll see in the Vehicles section of the dashboard (see the Vehicles page for full details).