The Members section is where you can create and view all past, pending, and present accounts associated with the lot you’re viewing, and edit their lot-specific membership details.

You can edit membership fields such as role, group, and connection, view and create fees, view accounts’ reservations and rented spots, and add and edit vehicles. You cannot change a member’s name, phone number, or email address; members can update those details in their app account settings.

The table view of the members table provides some quick at-a-glance information, and allows you to take some actions. Here's what's in the table:

Quick Action Menu

• The three dots next to each person's name provides options to:

  • View the member’s account.

  • Edit the member’s account

  • Add a vehicle to their account.

  • Approve the member (only for Pending accounts).

  • Delete the member.

  • Reject the member (only for Pending accounts).

  • Ban the member.

Name

• The member’s name. Click it to view the member's profile page.

Phone

• The member’s phone number. This is the number they need to use to log into the Parkade app, and it must be able to receive text messages.

Email

• The member’s email address.

Role

• You can double-click on a role to update it. Here's what each role covers:

  • Member: The role any resident or lot user should have. This allows basic access to the Parkade app.

  • Patroller: Access to the app and the Patrol tab. No access to the Web Dashboard.

  • Admin: Access to the Web Dashboard and app. Most lot staff accounts should have this role.

  • Owner: Highest level of control, including editing payout information. Limit this to only a few people.

• Here's a breakdown of the different levels of access Patroller, Admin, and Owner roles have:

Group

• The group, if any, the member is a part of. Groups can only be edited by admins (or by our PMS integration, if active at your property)

Primary connection.

• What primary type of connection the member selected from these options when signing up.

  • Resident

  • Employee

  • Guest

  • Other

Connection

• After selecting a primary connection, what the member entered for the follow-up question.

  • Resident: What’s your unit?

  • Employee: What is your company and role?

  • Guest: Who is your host?

  • Other: What’s your connection to this property?

Joined

• How the account was created.

  • Invited: They were sent an invitation link through the Invite option in the dashboard or by email or text. Or, the account was manually created by an admin.

  • Organic: They created their account without an invitation link, and selected the lot when creating their account.

  • Unknown: The account was created as part of a bulk account creation process, or some other way not listed.

Data Source

• This column only shows when Parkade is integrated with the lot’s property management system (PMS), and shows how/if their account is being updated through the PMS integration.

• Synced: The PMS resident ID that the Parkade account is connected to was automatically set by the PMS integration, based on the user’s phone number or email address.

• Manual: The PMS resident ID that the Parkade account is connected to was manually set in the Web Dashboard.

  • This might happen when a resident has multiple entries in the Data Sources > Members table in the Web Dashboard, meaning the PMS has them associated with multiple resident IDs. In a case like that, a “moved out” resident ID may be synced to the Parkade account, but a different resident ID should be synced to it instead.

• Disconnected: The resident ID connected to the Parkade account was cleared out. Their Parkade account will not be updated by the PMS integration.

Spots

• Any spots the member is currently associated with (renting, or as a guest)

Vehicles

• All vehicles on the member’s account.

Status

• Active: User has access to Parkade at the building.

• Banned: User doesn’t have access to Parkade at the building, and blocked from requesting to join.

• Deleted: User doesn’t have access to Parkade at the building. They can join or request to join again.

• Pending: User requested to join the lot and is waiting for an admin to approve or reject.

• Rejected: User requested to join the lot and was rejected. They can request again.

Using App?

• A checkmark means the member has logged into the app. An X means they haven’t.

A member’s profile page has sections for Details, Fees, Reservations, Spots, and Vehicles.

Shows most of the same information from the main Members section table, except it doesn’t include spots and vehicles.

Synced Data

• This section only shows when Parkade is integrated with the property’s PMS.

• Data source: This will say Synced, Manual, or Disconnected. See above for descriptions of those.

• Resident ID: The resident ID from the property’s PMS that the Parkade account is associated with.

• Group: The user’s group. This will be updated based on the information connected to the resident ID in the PMS.

  • If the resident ID is associated with a lease that has no end date, the group will be the unit the resident ID has a lease for.

  • If the resident ID is associated with a lease that ended, the group will be Moved Out.

• Lease Status: The status of the lease, from the PMS. There are many statuses, most self-explanatory.

Send Problem Report Emails toggle

• This is on by default. When on, if a license plate on their account is reported in a problem report, they’ll receive an email notification. If it’s toggled off, they won’t receive email notifications in those cases.

• This should only be togged off in rare cases when we or the property does not want a user notified when they are reported (such as if a user is frequently reported and moves, and the property wants to ensure they are towed when reported).

To edit an account, click the three-dot icon in the upper right (on any section of the profile page), and click Edit.

• The table shows when a penalty fee was issued, the problem ID number associated with the fee (if any), the amount of the fee, and any notes (if added).

• If a fee is $0, it was likely refunded.

• Please note: Penalty fees should generally only be issued by Parkade staff directly. This functionality will be removed from the web dashboard (moved internally) in the future.

The two tables on this page show all past and current reservations the member had as a renter (reservations they made for themselves) and as a host (reservations others made for spots the member made available for rent).

Three-dot icon

• Provides options to view, edit, and cancel the reservation, and to view invoices for the reservation. These options take you to the Reservations page (see the Reservations page more about viewing and editing reservations).

Status

• Active: The reservation is happening now. The member either created the reservation or accepted a reservation created for them.

• Pending: The reservation was made by an admin for the member, it has an initial cost, the member did not accept the reservation in the app yet, it’s still in the five-day period after the reservation was made, and the end date is after now.

• Future: The reservation has a start date in the future. If it was made by an admin for the member, the member accepted it.

• Canceled: The reservation was canceled before it started, or was canceled at any time by an admin.

• Completed: The reservation was active at some point, the end date has passed, and it was not canceled.

• Expired: The reservation was made by an admin for the member, it had an initial cost, and the member did not accept the reservation in the app within five days of it being made.

From

• The start date and time of the reservation. If this is a recurring reservation, that is also the monthly date and time the reservation will recur and the member will be charged.

Until

• The end date and time of the reservation. If it’s a flexible reservation, there won’t be an end date until the renter sets one.

Spot

• The spot the reservation is for.

Price

• The full price of the reservation for non-recurring reservations, or the monthly price for recurring reservations.

Payment Added

• If the user added a payment to the reservation, there will be a checkmark.

• If they haven’t added a payment method to the reservation, there will be an X.

Term

• Hourly/daily: Any reservation less than 45 days.

• Month-to-month: An ongoing reservation, typically with no end date. The renter can end it at any time.

• Fixed end date: An ongoing reservation where the renter selected an end date to receive a discount for a minimum reservation duration. The renter cannot end it.

• Lease length: An ongoing reservation that the renter cannot end, but does not have an end date. This would not happen when a user makes a reservation in the app. This would happen if someone using the Web Dashboard created or edited a reservation to get it in that state.

Schedule

• These refer to if a reservation has a partial repeating schedule. A partial repeating schedule is when a reservation is set to only be active during certain hours on a repeating basis; for example, for 8 a.m.-6 p.m. every day.

• Continuous: The reservation does not have a partial repeating schedule. It’s for all hours between the start and end of the reservation.

• Repeats daily: There is a set of time every day the reservation has a partial repeating schedule for. For example: 9 a.m.-9 p.m. every day of the week.

• Custom schedule: There is a partial repeating schedule, but the selected times are not in place every day. For example: 6 a.m.-1 p.m. Mondays and Tuesdays.

Reservation Type

• Lease: The spot is being rented from the lot.

• Sublease: The spot is subleased, being rented by another member who made their spot available for subleasing.

• Temporary: The renter received a temporary spot as a result of reporting a problem in a spot they have a reservation for.

Vehicle, Plate #

• The vehicle and license plate number for the vehicle associated with the reservation.

Renter, Phone, Email

• The reservation renter, their phone, and their email address.

Group, Connection

• The group (if any) on the member’s account, and any connection to the lot they entered on their account.

The table shows spots currently occupied by the member:

• Spots the member reserved and selected that they (rather than a guest) are parking in the spot.

• Spots the member is a guest of.

If a member created a reservation for a spot, but added a guest to the spot and selected that the guest is parking in the spot, that spot will not be listed in this table.

Everything in the table is what you’ll see in the Spots section of the dashboard (see the Spots page for full details).

The table shows all vehicles the member currently has on their account. It doesn’t show vehicles the member added and later deleted.

Everything in the table is what you’ll see in the Vehicles section of the dashboard (see the Vehicles page for full details).